Updating magellan roadmate

I seriously asked if the senior support agent worked for Magellan and he said, "yes." 1 year maps 199.99 USD/2 years map update and service ONLY 245 USD for a Magellan Roadmate 5620-LM with FREE lifetime map updates I bought last year at Canadian Tire Spruce Grove, Alberta. Bought a TRX for Christmas, had difficulties initially because it was not user friendly. First time I got to update maps, process did not work.Decided to keep it and work through the issue and learn the product... After about 3 months it works about 10% of the time. It amazes me that this company is still in business. Emailed Magellan support, followed their instructions: delete Map folder, back up, format. Software update crashed the hard drive on my current 5045-LM GPS.Magellan sold 10s of 1000s of units with the lifetime map upgrades.They are trying not to honor the deal saying the memory is too small for current maps.It worked well for a while then for some reason the time switched to PM and the clock showed an incorrect time. I even called the 800 support number to be told they no longer support the phone number.If you are going to purchase a GPS after market unit I suggest you stay away from this model.I attempted to email several times with no responses to emails. Magellan's support website states that "Lifetime" Map Updates are only guaranteed for three years from date of purchase.After reading several reviews it seems I am not the only one experiencing this lack of service. Contacted support and got this response: “Please note that your unit has the latest map version 61 installed.

It also provides the user with the award-winning navigational software to make the whole travelling experience even more easy and safe. You have reached the support group for TRX / OHV products.If you do not own a Magellan Off-Highway Vehicle navigation system such as the Magellan TRX7, TRX7CS, TR5 or TR7 we are unfortunately not equipped to support the product that you have contacted us about.The size of the mapping data is too great to be handled by the older hardware.We suggest purchasing a brand-new Magellan device that has all the latest technological advances, map updates, and full one-year warranty. You may click on the link below: https:// received this unit for Christmas.

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