Dating site problems
Plenty of Fish had the lowest trust score (5%), followed by Tinder (10%).These lower trust scores were consistent with the studies we found that cite false information and even scams. e Harmony, the most trusted website, was also the most likely to be recommended with an NPS of 11% while the least trusted site, Plenty of Fish, had the lowest NPS (-46%). Not surprisingly, mobile app usage for dating services is high.Tinder had the lowest agreement to this item, only 38%.—Ok Cupid user Plenty of Fish had the highest rate of unwanted images, with 61% of women reporting at least one unwanted image compared to 35% of men.Across the dating services, 18% of participants reported having an issue with another user in the past.
These were the top issues reported by Ok Cupid and Plenty of Fish users.—Plenty of Fish user Using a dating service comes with obvious safety concerns and it’s felt by a fair number of users.Across the websites, only 54% of participants agreed that they feel safe using the site.The SUPR-Q is a standardized measure of the quality of a website’s user experience and is a good way to gauge users’ attitudes.It’s based on a rolling database of around 150 websites across dozens of industries.