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In support of the Payroll Modernization initiative, the Payroll Support Division includes the Local Payroll Customer Support Service which serves as the Customer Service Representative (CSR) for the Department of Defense Finance and Accounting Service (DFAS), and Payroll Support Service (formally known as Nationwide Payroll) that transitioned into a Payroll Tier 1 Service Desk to support all of the VA CSRs.
The Local Payroll Customer Support Service currently provides local payroll services to approximately 10,000 VA employees including those in the Austin area, VACO, OI&T stations, and all of NCA.
The Service Desk, Payroll Support Service, is staffed with highly trained and knowledgeable payroll Subject Matter Experts (SMEs) that will handle any questions you may have.
We will provide timely responses to your questions on payroll related questions such as employee pay history, workers' compensation, TSP, W-2 corrections, etc.
The recent OI&T and NCA migrations to the FSC have led to improved customer satisfaction because of our staff's knowledge and expertise.
You can also run a Retro Pay process when you want to make retrospective adjustments to allow for backdated pay awards.Historically, our payroll support services have been unparalleled.We have helped process the biweekly payroll for the Department of Veterans Affairs' 300,000 plus employees for 35 years without ever missing a pay day.Yes, Oracle Payroll enables you to run part payrolls.This is useful in each of the following circumstances where you do not want to process a payroll for the entire organization.